We are sorry that you have needed or wanted to come to this page.
If there are any problems regarding a purchase from us please call on 4990 9320 or 0459 736 848
We will often supply a loan item of similar type where possible if you have a faulty item.
You can choose a refund or exchange if an item has a major problem.
This is when the item:
- is unsafe
- is significantly different from the sample or description
- doesn’t do what we said it would, or what you asked for and can’t be easily fixed.
If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement.
Please keep your proof of purchase—e.g. your receipt.